1st Line IT Support Assistant

Job Title

1st Line IT Support Assistant

Job type

Part-time 3 Days per week

Salary

£22,500- £25,500 pro-rata dependent on experience

Location

Nantwich

Posted

3 weeks ago

We are pleased to announce that we have a exciting opportunity for a 1^st Line IT Support Assistant to join the firm, supporting all of our Offices across Cheshire and North Shropshire.

Hibberts Solicitors are a long-established and accredited North West firm where client care is of the highest priority. The firm are renowned for the delivery of a personal, professional and practical service. Hibberts LLP pride themselves on their commitment to offering traditional and personal services and are noted for their expertise in agriculture, property, tax and trust work.

This role will be office-based in Nantwich The position and is available on a full-time or part-time basis. Working closely with our IT Manager, the 1^st Line IT Support Assistant will work across all of our departments to support the business IT infrastructure and software systems, which involves project work, day-to-day maintenance and support queries from the Firm.

The successful candidate will have a working knowledge of Microsoft packages, including Windows operating systems, Office, and desktop hardware. The successful candidate will be proactive, with a strong team-player ethic. They will need to have strong communication skills, detail-oriented and with excellent problem-solving skills and a desire to learn.

At least 12 months experience working within a similar position is essential.

Key Responsibilities:-

• Answering incoming IT support queries via telephone and email.
• Ensuring that all support calls and queries are dealt with in an efficient manner.
• Assist with installation and configuration of new equipment installing PC’s, Laptops and Software
• Troubleshooting, testing and repairing items that come in for repair.
• Password resets
• Preparing disposed items for destruction.
• Support users on internal legal case management software.
• Assist in the deployment of Windows 11 Pro OS.
• Assist in educating users with Cyber Security

What we can offer

• Working Hours: Open to applications for full time or part time hours (minimum required 3 days per week (21.75hrs))
• Holidays: 33 days inclusive of bank holidays
• Annual Salary:£23,250  – £26,750 pro-rata dependent on experience
• Life Assurance
• Employee Benefits Scheme
• Location: 25 Barker Street, Nantwich & 1 Pillory Street, Nantwich
• Free Car Parking
• Start date: May 2025

Application details  – Please No Agencies.

Please apply in strictest confidence with a copy of your CV and covering letter by email only to Mrs Rachael Hodgkins, HR Manager, 25 Barker Street, Nantwich, Cheshire, CW5 5EN on re*@hi******.com   Please do not use the social media or website “apply now” function

Essential Requirements

• A driving license with access to your own car is required for this role.
• Happy with manually moving equipment.
• A grade 4/C at GCSE in English and Maths is required for this role.
• Windows 10 and 11 Pro Operating systems experience
• Excellent Customer Service
• A Willingness to learn.
• Adaptability
• A basic understanding of Microsoft 365 Technologies
• A basic understanding of TCP / IP and DNS
• A basic understanding of Active Directory/Group Policy and Microsoft Hyper-V Server would be advantageous.